Shipping and Returns

*All pricing is in Canadian Dollars and subject to change without notice.

Free shipping is applicable for orders over $100, and  the flat shipping rate of $12.95 on orders below $100.

Canada is a huge Country and it is hard to offer Free shipping in every province and remote areas. Unfortunately the flat rate and free shipping offers do not apply on remote areas and some provinces like YT,NT,NU,NL,PE. (We charge 12.95 for Remote areas and provinces like YT,NT,NU,NL,PE).

If you are located in one of these areas, we will contact you with a shipping quote upon receiving your order. We also reserve the right to exclude oversized or overweight items from the flat rate or free shipping offers.

Returns are not allowed after 7 days from date of shipment and without the prior consent of Mediline. Returns must be in un-marked and un-opened packages, including any defective item. Returns, other than defective items, are subject to a 25% restocking fee of the purchase price. Mediline retains the discretion not to accept returned items.

** Extra charges may be apply for any Remote, Air Stage, or Rural Destinations – it can incur heavy shipping charges for these out of reach locations.

** Extra charges may apply for some items that are Heavy or Large size boxes or Special order item. Addition to that, any overweight equipment  (over 30lbs) or Furniture such as treatment tables or Storage racks can be delivered curb side only and it will be subject to additional freight charges. 

*** Special Order items: We cannot promise a particular delivery date for the Special order items. Physio Supplies Canada employees try their best effort to arrange those special order units as soon a possible and inform customer the arrival dates

We will ship your order to the address EXACTLY as it is inputted on our website, so if the orders returned to us undeliverable due to customer input error will not be ship again without a extra shipping costs and customer will be responsible for that. .

Estimated Times for Delivery

Ontario and Quebec –  Approximately 1 to 2 business days

Manitoba, New Brunswick, Saskatchewan & Nova Scotia – Approximately 3 to 5 business days

British Columbia, Alberta,  Prince Edward Island & Newfoundland – Approximately 5 to 7 business days

Any Territories and Remote areas – Approximately 7 to 10 business days.

We use Canada Post Expedited Parcel for Most of our orders within Canada and to USA destinations,

Please Note: US Customers are responsible for any duties and taxes imposed by local customs agencies.

US Customers will Pay $12.95 USD shipping charges per ITEM – For some items that are Heavy or Large size boxes or Special order item, a ADDITIONAL shipping charge may apply, at our discretion. Additionally any overweight shipments are subject to additional freight charges.

In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.  Note: It is the customer’s responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undelivered due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.

 Policy for Orders

All the Prices mentioned on the website does not include taxes and shipping fees. The methods of payment accepted are Paypal, Visa or MasterCard. Credit card payments must be authorized at the time of placing the order. Prices are subject to change without notice.

Returns (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. After 7 days, there is a 10% restocking fee applied; and 20% after 15 days. No returns are accepted past 30 days

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and  return merchandise authorization (RMA) Number, which you can get it from our office via phone call or Email and that number needs to be mentioned on the Returned box . In case our warehouse team send you the wrong merchandise, we will issue you the return labels  and no restocking fee will be applied.

Non-Returnables Items

** Several types of goods are exempt from being returned. Special or custom orders, pillows, braces and all support garments worn next to the skin cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

We can not accept any returns from the following categories:

  • Compression Stockings
  • Support & Braces
  • Mattress, Pillows and Bedding Accessories.
  • Any items marked as non refundable
  • Also we can not accept opened or used products
  • Medi Beads Heating Pads for hygiene  Issues
  • All Needle and Syringe are non returnable goods

Refunds or store credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed after deducting Restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@medi-line.ca

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@medi-line.ca and send your item to: MEDILINE ENTERPRISES INC
1044 RONSA COURT, MISSISSAUGA, ONTARIO, L4W3Y4.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: MEDILINE ENTERPRISES INC: 1044 RONSA COURT, MISSISSAUGA, ONTARIO, L4W3Y4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Unclaimed Packages

If a product is shipped to the customer and he is not claiming it for any reasons and courier service return that package to MediLine Enterprises Inc. In that case, we will charge the standard shipping fee. If customer request the same package to ship again, customer will be responsible for paying the shipping cost at that time.

Damaged Goods

You must report a defective product or shipping error immediately upon receipt, to qualify for an exchange. If a package arrives damaged, note the damage or shortage in quantity in detail on your packing slip and call MediLine customer service and mention the situation. Save the packaging and merchandise for inspection.