Shipping policy

Shipping and Returns

*All pricing is in Canadian Dollars and subject to change without notice.

Free shipping is applicable for orders over $100 ( Ontario only) and $250 (before taxes) for rest of the Provinces, and flat rate shipping of $12.95 on orders below $100 and $250.

Unfortunately the flat rate and free shipping offers do not apply to any Remote Areas (anywhere in Canada) and Some provinces such at NT, NU, PE, YT & NL.

If you are located in one of these areas, we will contact you with a shipping quote upon receiving your order. We also reserve the right to exclude oversized or overweight items from the flat rate or free shipping offers.

Returns are not allowed after 7 days from date of shipment and without the prior consent of Mediline. Returns must be in un-marked and un-opened packages, including any defective item. Returns, other than defective items, are subject to a 25% restocking fee of the purchase price. Mediline retains the discretion not to accept returned items.

** Extra charges may be apply for any Remote, Air Stage, or Rural Destinations – it can incur heavy shipping charges for these out of reach locations.

** Extra charges may apply for some items that are Heavy or Large size boxes or Special order item. Addition to that, any overweight shipments are subject to additional freight charges. ( for this our customer service team will contact you before releasing the order)

We will ship your order to the address EXACTLY as it is inputted on our website, so if the orders returned to us undeliverable due to customer input error will not be ship again without a extra shipping costs and customer will be responsible for that.

Estimated Times for Delivery

Ontario and Quebec –  Approximately 1 to 2 business days

Manitoba, New Brunswick, Saskatchewan & Nova Scotia – Approximately 3 to 5 business days

British Columbia, Alberta,  Prince Edward Island & Newfoundland – Approximately 5 to 7 business days

Any Territories and Remote areas – Approximately 7 to 10 business days.

We use Canada Post Expedited Parcel for Most of our orders within Canada and to USA destinations,

Please Note: US Customers are responsible for any duties and taxes imposed by local customs agencies.

US Customers will Pay $24.99 shipping charges per ITEM – For some items that are Heavy or Large size boxes or Special order item, a ADDITIONAL shipping charge may apply, at our discretion. Additionally any overweight shipments are subject to additional freight charges.

In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.  Note: It is the customer’s responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undelivered due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.


Policy for Orders

All the Prices mentioned on the website does not include taxes and shipping fees. The methods of payment accepted are Paypal, Visa or MasterCard. Credit card payments must be authorized at the time of placing the order. Prices are subject to change without notice.

Returns (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. After 7 days, there is a 10% restocking fee applied; and 20% after 15 days. No returns are accepted past 30 days

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and  return merchandise authorization (RMA) Number, which you can get it from our office via phone call or Email and that number needs to be mentioned on the Returned box . In case our warehouse team send you the wrong merchandise, we will issue you the return labels  and no restocking fee will be applied.

Non-Returnables Items

** Several types of goods are exempt from being returned. Special or custom orders, pillows, braces and all support garments worn next to the skin cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

We can not accept any returns from the following categories:

  • Compression Stockings
  • Support & Braces
  • Bedding Accessories, Core Pillow, Obus forme Pillow or any item from Obus Forme
  • Any items marked as non refundable
  • Also we can not accept opened or used products
  • Medi Beads Heating Pads for hygiene  Issues
  • All Needle and Syringe are non returnable goods